At Focus Craftz, we are committed to delivering your orders in a reliable and efficient manner.
Order Processing
All orders are processed after confirmation. Once your order is placed, our team verifies the details and prepares your items for dispatch. Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
Shipping Method
We offer shipping through trusted courier partners to ensure your products reach you safely. All orders are shipped using our Cash on Delivery (COD) service.
Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before you confirm your order. Any additional fees will be communicated in advance.
Order Tracking
Once your order has been dispatched, you may receive a confirmation message or email with tracking details (if available), allowing you to monitor your shipment.
Delivery Issues
If you experience any issues with your delivery, such as delays, missing items, or incorrect shipments, please contact us as soon as possible at [email protected]. We will work quickly to resolve your concern.
Failed Delivery Attempts
If a delivery attempt is unsuccessful due to incorrect information or unavailability, our courier partner may attempt delivery again. Continued failed attempts may result in order cancellation.
Damaged Packages
If your package arrives visibly damaged, we recommend that you refuse the delivery or report the issue immediately to us at [email protected] so we can assist you promptly.
Changes to This Policy
Focus Craftz reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page.